These following instructions will provide you a way to connect your BlackBerry to your organization's BlackBerry Enterprise Server. The whole process should take approximately 30 minutes. Please do not use the device until it prompts that activation is complete.

CYTEXONE MUST BE CONTACTED BEFORE AN ACTIVATION ATTEMPT SO THAT AN ACTIVATION PASSWORD CAN BE SET ON THE ACCOUNT – All passwords will be generated only at request and generally expire 48 hours after the time at which the password was set.

Enabling Wireless Enterprise Activation

1. Open the Enterprise Activation program (Settings > Options > Advanced Options > Enterprise Activation) on the handheld and type the in your email address. The activation password is "asdf" (without quotes). Server name should be left blank.

This activation password is used only to activate your mailbox. The password is invalid after five unsuccessful activation attempts, and if you do not activate your handheld 48 hours after the password is created, the password expires and cannot be used (just send in a request to have another password generated). When the handheld is successfully activated, the password is removed from the BlackBerry Enterprise Server.

If you are receiving a message similar to "Server not responding", please try browsing the web on your blackberry. If you do not pull up a web page, that means you must call your cell phone company and activate "Blackberry Service" on your cell phone" If you do not have the Enterprise Activation option, please call your cell phone provider from the list below.

Here are the telephone numbers for the cell phone providers:

• ATT- 800-331-0500
• Verizon- 800-922-0204
• T-Moble- 800-937-8997
• Sprint- 800-927-2199

4. After your click Activate on your Handheld, your device sends activation request: The handheld sends an activation request email to the user's email account. This email contains information about the handheld such as routing information and the handheld's activation public keys.

5. Server sends activation response: The BlackBerry Enterprise Server sends the handheld an activation email response that contains routing information about the BlackBerry Enterprise Server and the server's public keys.

6. Device and server establish and verify keys: The BlackBerry Enterprise Server and the handheld establish a master encryption key. Both the BlackBerry Enterprise Server and the handheld verify their knowledge of the master key to each other. If key confirmation succeeds, the activation proceeds and further communication is encrypted.

7. Service books sent: The BlackBerry Enterprise Server sends appropriate service books (for example, messaging service book, wireless calendar service book, browser service book) to the handheld. You can now send and receive messages on the handheld.

8. Data loaded: BlackBerry Enterprise Server sends the following data to your handheld:

• calendar entries address book entries
• tasks
• memos
• email messages
• existing handheld options (if applicable) that were backed up through automatic wireless backup
  
  
  BlackBerry handheld receives data
  
  
  BlackBerry handheld displays activation status

  9. Activation is complete!
  

  If Enterprise Activation does not work successfully, there are two major reasons for this. (1) The first is if the phone isn't provisioned correctly with your cellular service provider. To see if this is the case, go to: Options > Advanced Options > Service Books if you are missing either, then your Blackberry cannot be activated on a BES. Provisioning[PROVISIONING] Provisioning[OTASL] To fix this, please call your provider and make sure your BlackBerry is setup to connect to an Blackberry Enterprise Server. (2) The second most common reason for failure are message rules set in Outlook. Please disable any running rules in Outlook, and try the activation process again.

  
  

  If for any reason you need to wipe your BlackBerry, try these directions: How to Clear a Blackberry

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